Privacy Policy - JNB Tank Rehab

At JNB Tank Rehab, established in 2012, we are one of the nation’s top tank restoration companies, providing expert painting, sandblasting, and rehabilitation services for water, oil, and chemical storage tanks across the continental United States. With over 25 years of industry experience, we deliver projects on time and within budget, ensuring client satisfaction. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website, request project quotes, or engage our restoration services. We are committed to safeguarding your privacy while upholding our reputation for quality and reliability, in compliance with the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other applicable U.S. regulations.

1. Information We Collect

We collect information to deliver high-quality tank restoration services, ensuring your industrial storage tanks meet safety and regulatory standards. The types of information we collect include:

1.1 Personal Information You Provide

Contact Details: Name, email address, phone number, and company or site address provided when requesting project quotes, scheduling consultations, or inquiring about tank restoration services.
Project Details: Information about your tank restoration needs (e.g., tank type, condition, or scope of work like sandblasting or coating applications) shared during consultations or project submissions.
Payment Information: Credit/debit card details or billing information processed through secure third-party payment gateways for services like tank painting or structural repairs.
Communication Records: Data from contact forms, emails, phone calls, or client feedback surveys, enabling us to provide tailored project support.

1.2 Automatically Collected Information

Technical Data: IP address, browser type, device information, operating system, and time zone, collected via cookies or similar technologies to optimize your website experience.
Usage Data: Pages visited (e.g., Tank Restoration or Contact sections), time spent on the site, and referral sources.
Location Data: Approximate location based on your IP address to tailor services to your region and comply with state regulations.

1.3 Information from Third Parties

We may receive information from trusted partners, such as:

Analytics providers to track website performance and improve client engagement.
Payment processors to verify transactions securely.
Subcontractors or suppliers (e.g., for coating materials or sandblasting equipment) to fulfill project requirements.

2. How We Use Your Information

We use your information to execute tank restoration projects with precision and efficiency, ensuring compliance with industry standards like API 653 and client expectations. Our uses include:

Project Delivery: To process quote requests, schedule assessments, and perform restoration services like painting, sandblasting, or structural repairs ().
Client Support: To respond to inquiries, provide project updates, and offer expert advice on tank maintenance.
Business Operations: To process payments, manage project records, and coordinate with our certified technicians and subcontractors.
Website Optimization: To analyze usage data and enhance our website’s functionality for a seamless user experience.
Marketing: To share updates on new restoration techniques or project showcases, with your consent where required.
Legal Compliance: To meet obligations under tax, environmental, or safety regulations, including those related to tank storage compliance.

3. Legal Basis for Processing (GDPR)

For clients in the European Economic Area (EEA), we process personal data based on:

Contractual Necessity: To fulfill project agreements, such as tank restoration or maintenance contracts.
Consent: For marketing communications or non-essential cookies.
Legitimate Interests: For improving our services, analyzing project outcomes, or ensuring operational efficiency, provided your rights are not overridden.
Legal Obligation: To comply with regulations, such as tax reporting or environmental safety standards.

4. How We Share Your Information

We do not sell your personal information. We may share data with trusted partners to deliver our restoration services, including:

Service Providers: Third-party vendors for payment processing, analytics, or project management tools.
Subcontractors: Certified subcontractors for specialized tasks (e.g., welding or coating applications), with your consent ().
Legal Authorities: When required by law, court order, or government request (e.g., for environmental or tax purposes).
Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity.

All partners are contractually obligated to protect your data and use it solely for the specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, ensuring easy access to project information and quote requests. Cookies may include:

Essential Cookies: For website functionality, such as session management or contact form submissions.
Analytical Cookies: To monitor site performance and improve user experience.
Marketing Cookies: To deliver tailored promotions about our restoration services, with your consent.

You can manage cookie preferences via your browser settings or our cookie consent tool (if implemented), ensuring compliance with Microsoft Ads’ transparency requirements.

6. Data Security

We prioritize your data security with measures reflecting our commitment to quality workmanship:

SSL/TLS encryption for secure data transmission.
Restricted access controls and secure servers.
Regular security audits to protect your information, just as we protect your tanks with industry-leading restoration techniques.

While we strive for maximum security, no system is entirely foolproof. Contact us immediately if you suspect a data breach.

7. Data Retention

We retain your information only as long as necessary to provide our restoration services or meet legal requirements:

Customer and Project Data: Kept for the duration of our relationship and up to 5 years post-project for record-keeping and follow-up support.
Payment Data: Retained for up to 7 years for tax and accounting purposes.
Analytics Data: Typically stored for 24 months, unless anonymized.

8. Your Rights

You have rights to control your personal data, ensuring we respect your privacy while delivering exceptional service:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete information.
Deletion: Request data deletion, subject to legal obligations (e.g., tax records).
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for marketing or legitimate interests.
Withdraw Consent: Revoke consent for non-essential processing, such as marketing emails.

For California residents (CCPA), you also have the right to:

Know what personal information we collect, use, or disclose.
Opt out of data sales (we do not sell your data).
Non-discrimination for exercising your rights.

9. International Data Transfers

Your data may be transferred outside your region, such as to the United States, where our service providers operate. We use safeguards like Standard Contractual Clauses (SCCs) for EEA clients to ensure GDPR compliance.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors or analytics tools for Microsoft Ads campaigns). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Children’s Privacy

Our tank restoration services are not directed to individuals under 16, and we do not knowingly collect their data. If we discover such data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us with concerns.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on our website or communicated directly to clients. The “Last Updated” date indicates the latest version.

13. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our team:

JNB Tank Rehab
Email: info@jnbtankrehab.com

For GDPR and CCPA purposes, our Data Protection Officer is reachable at the same email address.